Privacy notice
We collect as little as possible and use it only to connect travellers.
Draft — this page will be reviewed by a legal adviser before public launch.
What we collect
- Account: your name, email address, mobile phone number and a securely hashed password.
- Journeys: airports, travel date, optional flight number, the help needed or offered, and optional notes. For help requests, the traveller's name and optional age.
- Activity: match requests and offers, responses, ratings, reports and blocks.
- Messages: the chat messages you send to the traveller you've been matched with, and when you last read them.
- Technical: session information such as IP address and browser type, to keep your account secure.
We never collect passport or ID documents, medical records or payment details.
How we use it
- To run your account and sign you in.
- To find matching journeys and show them to the people involved.
- To send emails about your account and your matches, including a short note when you have a new chat message (without its content).
- To keep the community safe, including reviewing reports.
Who can see what
When your journey appears as a potential match, other members see only first names, the route, date, flight number, the help needed or offered, and any notes you added to a request or trip. Once help is accepted, the two of you can chat and see each other's phone number. Email addresses are never shown to other members. Our team can see account data and read chats when needed for support and safety; each time an admin opens a chat, it is recorded.
Service providers
We use an email delivery provider to send emails and a hosting provider to run the service.
How long we keep it
Journey data and chats are kept for 12 months after the travel date and then deleted or anonymised. Chats close to participants a week after the journey ends. Safety reports and security logs may be kept longer where necessary to protect the community. When you delete your account, your phone number is erased and your messages are removed.
Your rights
You can view and update your name and phone number, cancel requests and trips, and delete your account at any time from your profile. Under the GDPR you also have the right to access, correct, restrict or object to processing of your data, and to complain to a supervisory authority (in Sweden, IMY). Contact support@helpmetofly.com.
Cookies
We use only strictly necessary cookies to keep you signed in. We do not use advertising or tracking cookies.